Our Design Lab features and functions are a work-in-progress so if you need further assistance, please contact us to see how we can help.

All of our products require a minimum order of 12 per design. Because all of our products are custom made to order, our current manufacturing process simply doesn't allow for us to complete orders less than this quantity.

For more information, head to our Minimum order quantity help page.

Delivery takes approximately 4-6 weeks from when we receive your group’s order. Once we commence production on the order, we will send a confirmation email with an estimated delivery date to the order manager.

Please note that if you are part of a group order, delivery is 4-6 weeks from when your order manager submits your group’s order, not when you place your individual order.

The following information applies to orders that have been finalized and submitted by the order manager. If you are part of a group order and it has not been closed/submitted by the order manager, you can cancel your order or contact us to request a refund.

RETURN AND REFUND POLICY

This return and refund policy applies to Branded Originals products purchased online at www.Brandedoriginals.com

WE DO NOT ACCEPT THE RETURN OF PRODUCTS FOR CHANGE-OF-MIND OR INACCURATE ORDER DETAILS PROVIDED

As your product has been designed and manufactured specifically for you, we are unable to remake or refund items due to change-of-mind or inaccurate order details provided.

For this reason, we strongly urge you to carefully check all details before placing your order.

WHAT HAPPENS IF THERE IS A PROBLEM WITH MY PRODUCT?

We want you to love your product so if it’s defective or not what you ordered, simply contact our team within 30 days of delivery and we’ll organize a replacement.

If the issue with the product is a minor one, we may choose to offer you a free repair of the product. The consumer guarantees do not apply where after-sale the product is damaged through misuse or abnormal use.

WHAT HAPPENS IF MY GROUP ORDER IS CANCELLED BEFORE IT'S BEEN PLACED?

If you have made any payments to a group order and that order (or part of the order) is cancelled, Branded Originals will issue refunds for the corresponding payments.

HOW WE PROVIDE REFUNDS

If your return satisfies the conditions of this Returns and Refund Policy, we will issue your refund to you using your original payment method within 5 business days.

Please be aware that after the refund is issued, it may take up to 5 business days for the refund to arrive in your account, depending on the financial institution your card is linked to.

Once your order is ready, it will be delivered to a single address nominated by the manager of the order.

Branded Originals uses DHL, Fedex & UPS as our main shipping partners, and for your protection, a signature is required on delivery.

Yes, we currently ship to most countries, however additioal shipping charges may apply.